Managed IT Support
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Services
Some of the items in our managed IT services include:
Managing PC, server and network environments.
Providing technical support for end users and business owners.
Providing data backup and storage solutions.
Network testing, monitoring, provisioning or virtualization.
Managing software products and implementing software patches.
Overseeing network security and risk mitigation.
Internet / Intranet connectivity and bandwidth management.
Anti-Virus / Anti-Malware software management and monitoring.
IT asset tracking and budgeting services.
Managing PC, server and network environments.
Providing technical support for end users and business owners.
Providing data backup and storage solutions.
Network testing, monitoring, provisioning or virtualization.
Managing software products and implementing software patches.
Overseeing network security and risk mitigation.
Internet / Intranet connectivity and bandwidth management.
Anti-Virus / Anti-Malware software management and monitoring.
IT asset tracking and budgeting services.
Plans
We offer our customers a wide variety of Managed Service IT plans to suite not only the needs of our customers but every budget as well.
Silver
Management agent installed onto device to allow for easy remote assistance as well as IT asset tracking
Windows/Apple automated patch management and reporting abilities
Unlimited telephone and email support
Event logs / system health monitoring
Service desk based ticketing and support request tracking system
On-site and remote-based support is invoice time/material
Gold
[All Items included in Silver]
Unlimited remote/telephone and email support
Software license management
Virus and spyware monitoring (licensing required)
Software roll-out assistance and project management
Emergency and out-of-band patch deployment
On-site based support is invoiced time/material
Platinum
[All Items included in Gold]
Advanced application support (Public Safety Sector)
Unlimited on-site support (travel restrictions apply)
Platforms
We are currently supporting the following platforms:
Current Lifecycle
- Microsoft Windows 10 & 11
Microsoft Windows Server 2016, 2019, 2022
Microsoft SQL Server 2016 and newer
Microsoft Exchange 2016 and newer
Apple OSX+
Legacy Product Support
- Microsoft DOS [Desktop] – [3.30 – 6.22]
Microsoft Windows [Desktop] – [3.x, 9x, NT4, 2000, XP, 7, 8, 8.1]
Microsoft Windows [Server] – [NT, 2000, 2003, 2008, 2011 SBS, 2012, 2012R2]
Microsoft SQL Server 2002, 2003, 2005, 2008